How to Request 1-to-1 Observation for Your Healthcare Facility

Before You Call

Getting the right coverage starts with clear information. Having these details ready lets your security provider recommend a plan quickly.

What to Share

• The reason: wandering, agitation, fall risk, safety concerns, or another documented need
• The setting: nursing home, retirement or senior residence, long-term care, assisted living, memory care, hospital, or clinic
• The schedule: days, hours, start date, and how long you expect the need to last
• The environment: unit layout, exits, shared spaces, and known hazards
• Your protocols: behaviour-response, elopement, incident reporting, and restraint-avoidance policies
• Contacts: the charge nurse or supervisor the officer reports to

What to Expect From Your Provider

1. A short conversation about the resident's needs and your goals
2. A site visit or review of your protocols
3. A written coverage plan with hours and pricing
4. A licensed officer matched to the setting and briefed before the first shift
5. Clear communication with your care team and regular check-ins

Questions to Ask

• Are officers licensed in Ontario under PSISA and insured?
• What orientation do officers receive for care settings?
• How quickly can coverage start, including urgent or short-notice requests?
• How are incidents documented and reported?
• Can the schedule be adjusted as needs change?

Get Started

ApexGuard Security provides 1-to-1 observation and healthcare facility security in Windsor, Essex County, Toronto/GTA, and Ontario. Contact us for a free assessment and quote.